eBay 招实习生

eBay APAC Customer Service Center Intern Program

About eBay:

eBay is the world’s leading online marketplace. We bring together a family of brands that collectively pioneer and connect communities built on commerce, trust, and opportunity. Working together, the unique companies that form eBay, Inc. create opportunities for people around the world that often transform their lives. At the same time, we’ve pioneered a group of companies that support social purpose, are financially successful, and that people around the world respect and take pride in. eBay employees are committed to a belief in personal growth, collaboration, and the chance to make a difference every day.

eBay APAC Customer Service Center, located in Lu Jiazui Software Park, offers various of services to customers from Greater China (China Mainland, Hong Kong and Taiwan), Southeast Asia, Japan and Korea in multiple languages including English, Chinese Mandarin, Cantonese, Thai, Korean and Japanese.

Position:Customer Service Intern

General Summary:

Respond to eBay customer inquiries or proactively communicate with eBay customers in an efficient and effective manner via live chat, telephone, email or eBay CS tools.

Purpose of intern program:

1. Provide a great chance for intern to learn company culture in an international company.

2. Learn more about business process during the internship.

3. Learn how to solve problem and communicate with customers.

Specific Duties:

1. Respond to customer inquiries via live chat/email/phone, and solve customer’s issues in a professional and timely manner.

2. Outreach customers with product information, site changes and policy updates.

3. Exercise judgment in the examination, interpretation, and decisions concerning the resolution of problems.

4. Accurately record customer feedbacks using the customer service tools.

5. Summarize and provide customer feedback to management.

6. Maintain departmental standards of quality, customer satisfaction, productivity and problem resolution.

7. Perform related duties as assigned.

Job Requirements:

1. Bachelor degree graduate in 2014/2015. At least 4 days available per week.(Including Saturday and Sunday)

2. Can speak Cantonese

3. Strong logic thinking and problem solving capability.

4. Passion on customer service related work.

5. Good command of oral and written English. Oversea experience is preferred.

6. Proficiency with Microsoft Office and e-commerce.

7. Special language skill like Cantonese, Japanese would be a plus.

If you are interested in this position, pls. send your En & Cn resume to wenhe@ebay.com with the title of “ CS + University + name” .

Position: Admin Intern

Main Responsibilities
1. Support on hotel accommodation, flight ticket booking and transportation arrangement for internal colleagues and external visitors
2. Support on payment voucher preparation as required
3. Support on company event, such as meetings, annual dinner, outing, etc.
4. Other administrative support on reqeust

Requirements:
1. Graduate in/after 2015(保研请标注)
2.Shanghai Residency
3. Good communication and interpersonal skill
4. Fluent in written and spoken English and Chinese
5. Good knowledge and skill of MS Office
6. Can attend to work at least 3 days per week
7. Attention to detail and hard-working
8. Able to work independently, carefully, and patiently

Salary:

本科150 RMB/per day （研究生160 RMB/per day ）+ 25 RMB lunch allowance/per day

If you are interested in this position, pls. send your English & Chinese resume to wenhe@ebay.com with the title of “ Admin + University + Grade + name” .

Position: Legal Intern

Responsibilities:
1. Assist to issue the copy of legal documents per legal request;
2. Contract filing;
3. Legal documents filing;
4. Meeting minutes record;
5. Legal admin;

Requirements:
6. Sophomore or Junior, major in law or relevant realm;
7. Good communication skill;
8. Fluent oral and written English;
9. Shanghai resident;
10. 2-3 working days per week;
11. Female is preferable.

Salary:

150 RMB/per day for Bachelor (160 RMB for Master)+ 25 RMB lunch allowance/per day

If you are interested in this position, pls. send your English & Chinese resume to interns2012@ebay.com with the title of “ Legal+ University + Grade + name” .

HR Intern

Job Responsibilities:

1. Assist recruitment in job posting, system maintenance, resume screening and

interview arrangement, etc.

2. Prepare HR related reporting, documents when required

3. Other assigned work by supervisors

Requirements:

1. Bachelor/Master degree candidate in 2015;

2. Passion in working as HR, previous intern experience in MNC is a plus

3. Able to work independently, carefully, and patiently

4. Good at communication and interaction with people

5. Good command of English

6. Available to work 3 days per week.

公司地址：上海市黄浦区西藏中路268号来福士广场16楼

工作时间：9:00-18:00

（工程学院）